Frequently Asked Questions
Your guide to creating the perfect outdoor oasis with Outsunny.
What are your standard shipping times for outdoor furniture?
Most orders are processed within 1-2 business days. Depending on your location, standard delivery typically takes between 3 to 7 business days for our garden sets and gazebos.
Are Outsunny products weather-resistant?
Yes, our products are specifically designed for outdoor use. We use materials like powder-coated steel, weather-resistant PE rattan, and UV-protected fabrics to ensure durability against the elements.
What is your return policy for large patio items?
We offer a 30-day return policy. Items must be in their original packaging and unassembled. Please contact our support team to initiate a return authorization for large freight shipments.
Do your products come with a warranty?
All Outsunny products include a standard 1-year manufacturer's warranty that covers defects in materials and workmanship under normal residential use.
Can I purchase replacement parts for my gazebo or greenhouse?
Yes, we stock a variety of replacement parts including canopy covers, netting, and structural poles. Please reach out to our customer service team with your specific model number for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger purchases.