Returns & Exchanges

At Outsunny, we want you to be completely satisfied with your outdoor living purchase. If your new garden furniture or accessories aren't the perfect fit, you can return your items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or our online portal with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all hardware, cushions, and assembly tools are included.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at an authorized carrier location or schedule a home pickup for larger items.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.